Transparent Pricing

You will be not be charged unless you add paid extras to your account on the Startup Plan. The Startup Plan does not have a monthly or annual fee. The paid extras are features that are available in the Core Plan. You will be automatically upgraded to Core for £5/mo/user after your organisation has been on the Startup Plan for 1 year or when your monthly payroll cost exceeds £10,000.

There is a fixed fee per employee. This does not change regardless of the number of employees that you have. We charge a monthly or annual fee and the fee schedule is linear. If you have 10 employees, it will cost 10 x the monthly fee. If you have 100 employees, it will be 100 x the monthly fee.

If you pay for a fixed number of employees but then add additional employees or reduce the number of employees in the system, the additional employees are automatically pro-rated and charged at the next billing cycle.

Yes, you can upgrade your plan or downgrade at any time. The changes take into effect at the end of the billing cycle. For example, if you are on the free Startup plan, and choose to upgrade on the 15th of the month, then the system will take the 15th as the start date of your subscription plan to Core. If you are using Core and want to downgrade to Startup and you initially started your plan on the 1st of the month, then you will be downgraded at the end of the month. If it is the 15th of the month, then you will be downloaded at the end of the billing cycle, which in this case, is the end of the month.

What happens if you are on an annual plan? If your billing cycle is annual, then the changes take place at the end of the plan and before the new plan starts. If you add additional employees whilst you are on the annual plan, then you will be charged immediately for the additional employees. For example, you are on the Core plan with 10 employees on April 1, and on June 1 you add 1 additional employee. You will be charged the additional employee cost that is prorated for the remainder of the billing cycle, which is 10 month of the 12 month annual plan. If you have any further questions, please feel free to contact us from the help section inside of your account login.